Frequently Asked Questions

Barnluren is a private voice network for families and friends. It gives children a safe way to stay in touch with approved contacts like other Barnluren children, parents, grandparents, and family friends. The network is completely private - it's not connected to the regular phone network.

Unlike a regular phone or mobile, Barnluren operates on a closed private network. Your child can only call and receive calls from contacts you've approved. There's no connection to the public phone network, no internet access, no apps, and no screen. It's a simple, safe phone for voice calls only.

Barnluren is designed for children roughly ages 4-12, before they get their own smartphone. It's for families who want their child to have phone independence - the ability to call grandparents, friends, and family on their own - without giving them a screen.

Our goal with Barnluren is to give children a healthy level of independence and control over their social lives through voice only one to one conversations. The product is designed to enable parents to delay giving children a dedicated smart phone. It is not a replacement for a smart phone for emergency use, and cannot be used to call emergency services. We reccomend using a parents mobile phone for this purpose and teaching your child how to contact emergency services.

Barnluren currently ships devices within Sweden only. However, both the device and the mobile app will work anywhere there is an internet connection.

Barnluren is available in Swedish and English. You can switch between languages at any time on our website. Currently the Mobile Apps are English only. Using the Barnluren landlines requires only dialling numbers so language is not an issue for children using the phone.

No. Barnluren is a private network that is technically separate from the public phone network. Calls to emergency services (112), regular phone numbers, or anyone outside the Barnluren network are not possible. This is by design - the closed network is what makes it safe. Make sure your child knows how to reach emergency services through other means.

No. Your child's phone can only receive calls from contacts you've explicitly approved. Both sides must approve the connection before calls can go through. There is no way for someone outside your approved list to reach your child.

No. The device will only connect calls to contacts on the approved list. If your child tries to dial a number that isn't approved, the call simply won't connect.

No. We never record, monitor, or listen to any calls. We store basic call records (who called whom, when, and for how long) so you can see call activity in your dashboard, but the actual conversations are completely private.

We collect the minimum data needed to operate the service: the child's first name (for display), call records (time, duration, who called whom), and device connection status. We don't collect location data, browsing history, or any behavioral data. See our privacy policy for full details.

Yes. Barnluren is a Swedish company and fully GDPR compliant. We process data within the EU, collect only what's necessary, and give you full control over your family's data. You can request data export or deletion at any time.

No. The Barnluren device uses your internet connection only to make voice calls on our private network. There is no web browser, no apps, and no way for your child to access the internet through the device.

You need: 1) A home WiFi network, 2) An analog telephone (any standard phone with a cord will work), and 3) A Barnluren subscription and phone adapter. We send you the WiFi adapter that connects your phone to our network — just plug it in anywhere with power.

Your Barnluren box includes: the WiFi phone adapter, a power adapter, and a quick-start guide. You supply your own analog telephone - any standard phone with a phone cord will work.

Setup takes about 5 minutes: 1) Plug in the power adapter, 2) Connect your analog phone to the adapter, 3) Open the Barnluren app and follow the instructions to connect the device to your WiFi. That's it!

The adapter connects to your home WiFi network. During setup, the Barnluren app guides you through connecting the device to your WiFi. You can place the phone anywhere in your home that has a power outlet and WiFi coverage.

Yes! Any standard analog telephone with a phone cord (RJ11 connector) works. This includes classic rotary phones, cordless DECT phones, and simple desk phones. The more fun the phone, the more your child will love using it.

About 5 minutes from opening the box to making your first call. The device comes pre-configured, so there's no software installation or technical setup required.

First, check that the power light is on and that your WiFi is working. Try moving the device closer to your router if the signal is weak. You can also try unplugging it for 10 seconds and plugging it back in. If problems persist, contact us at [email protected] and we'll help you.

From your dashboard or the mobile app, you can invite family members by entering their email address. They'll receive an invitation to download the free Barnluren app and create an account. Once they accept, they'll appear as a contact your child can call and will be able to use the app to call your Barnluren.

Yes! The app is designed to be simple enough for anyone. Grandparents just need a smartphone (iPhone or Android) to install the free app. Once set up, calling their grandchild is as simple as tapping one button. Many grandparents tell us it's the easiest app on their phone.

When you invite a family member, they receive an email with a link to download the Barnluren app from the App Store (iPhone) or Google Play (Android). The app is free for all family members.

Yes, completely free. Only the parent who subscribes for the child's device pays a small monthly subscription. Everyone else - grandparents, aunts, uncles, family friends - uses the app for free with no limits.

Yes! If both families have Barnluren, the children can call each other directly. Both parents need to approve the connection first - when your child gets another childs Barnluren number you add it in the app. The other parent gets an email with a button to approve. Once approved the children simply dial each others numbers.

Barnluren has limit of 99 contacts. Should we see the service is used by families where a larger number is needed we will increase the limit.

Yes. You can add or remove contacts from the approved list at any time from your dashboard or the App. Changes take effect immediately.

Yes. For child-to-child calls, both parents must approve the connection. This ensures both families are comfortable with the arrangement. One parent will make the invitation to connect, the other gets a notification and clicks a button to approve it. After this the children can call eachother.

See the home page for the latest pricing. Our goal is to enable healthy, screen free communication and social development for children at the most reasonable price possible. We aim to keep this under the cost of a cup of coffee per month. The subscription includes unlimited calls, the free Barnluren app for all your family contacts, and the parent dashboard. No per-minute charges, no hidden fees.

Everything: unlimited calls on the Barnluren network, free apps for all family members, the parent dashboard for managing contacts and seeing call activity, device support, and all future updates.

No. Barnluren is a monthly subscription with no commitment period. You can cancel at any time.

Yes. You can cancel your subscription at any time from your dashboard. Your service will continue until the end of your current billing period.

If you cancel, your child's device will no longer be able to make or receive calls at the end of your billing period. Family members using the free app will also lose the ability to call your child.

Yes. You can add additional lines from your dashboard. Each additional child gets their own phone number and contact list, with a separate device fee and subscription.

No. The monthly subscription and one-time device fee cover everything. There are no per-minute charges, no setup fees, and no fees for adding family members.

If you can't make calls, check that: 1) Your device is connected to the internet (check the lights on the adapter), 2) You've been invited by a Barnluren member, 3) The person you're trying to call has added you to their allowed callers list. Both parties must approve each other before calls can connect.

Very little. Voice calls use about 100 kbps, so even a basic internet connection is more than enough. If you can stream music or browse the web, your connection is fast enough for Barnluren.

The device needs a wired internet connection, so it's designed for home use. However, family members with the app can call from anywhere in the world - the app works over any internet connection, including mobile data.

No. The adapter needs power and an internet connection to work. During a power outage, calls won't go through. Family members can still use the app on their phones if they have mobile data.

You can reach us by email at [email protected], or use the contact form in your dashboard under Support. We typically respond within 24 hours.

Welcome! Click the link in your invitation email to create your free Barnluren account. Then download the Barnluren app on your iPhone or Android phone. Once you're set up, you can start calling right away.

No. The Barnluren app is completely free for family members. Only the parent who subscribes for the child's device pays a monthly subscription.

The Barnluren app works on iPhone (iOS 16 or later) and Android (version 10 or later). Any relatively modern smartphone from the last few years will work.

Open the Barnluren app and tap the call button next to your grandchild's name. Their phone will ring just like a regular call. It's that simple.

No. Barnluren is a private network, so calls must go through the Barnluren app. You can't call a Barnluren device from a regular phone number. This is what keeps the network safe for children.

Currently, you need a smartphone to use the Barnluren app. If you don't have one, another option is to get your own Barnluren device and phone - talk to the parent who invited you about adding you as a device user instead. We're exploring more options for the future.